Return & Refund Policy
Thank you for shopping at PackAura Studio!
We take pride in crafting high-quality custom packaging and branded merchandise tailored to your needs. Because every product is made to order, our return policy is slightly different from standard retailers. Please read our policy carefully before placing your order.
Custom Products – No Returns
As all of our products are custom-designed and made specifically for each client, we do not accept returns or exchanges once the order has been approved and processed. This includes but is not limited to:
- Custom boxes
- Branding kits
- Corporate merchandise boxes
- Custom labels and stickers
- Custom design bags
We encourage all clients to review design proofs, specifications, and order details carefully before confirming the order.
Damaged or Defective Items
If your order arrives damaged or contains printing/manufacturing defects, we sincerely apologize.
To file a claim:
- Please notify us within 3 business days of receiving your order.
- Email us at [your support email] with:
- Your order number
- Clear photos of the issue
- A description of the problem
After reviewing your case, we will offer a reprint or partial/full refund, depending on the situation.
Order Cancellations
Orders can only be canceled before production begins. Once printing or customization has started, cancellations will not be possible. If you wish to cancel an order, please contact us as soon as possible at [your support email] or through our website chat.
Shipping Issues
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping addresses provided by the customer. However, we will assist you in resolving shipping issues to the best of our ability.
Need Help?
If you have any questions about your order or our policy, don’t hesitate to reach out to our support team at:
📧 [email protected]
📞 (+92) 316 8620110
We’re here to ensure you’re satisfied with your PackAura experience.
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